Wongpitak Export, Buyer Beware, Cavaet Emptor

A representative sample of the 500 horrible boxes Wongpitak Export Sent Me.

Note: lines on top side of boxes, three lids do not close properly

 

 

Wongpitak Export sent me this picture prior to shipment.

Note: no lines on top side of boxes, top closes

-

A copy of the email Wongpitak sent with the above picture, prior to payment and shipment;

----- Original Message -----
From: Wongpitak Export
To: urfetish@pvtnetworks.net
Sent: Wednesday, December 21, 2011 8:43 PM
Subject: David Hall : Problem of line in the side has been resolved
Dear Mr. David Hall,
We already produced the boxes upon your final approval. 
Problem of line in the side has been resolved. Please see attached photo.
We hope you will satisfy and please confirm.
 
Expected delivery date will be not later than 2nd week of Jan 2012.
 
By the way, please complete and return attached shipping instruction.
 
Thanks & best regards;
 
Archarintorn

 

A second letter from Wongpitak saying there will be no lines in response to paypal payment note..

 

Dear Mr. David Hall, 
 
Re: the boxes will be to the specifications mentioned and pictures shown in our previous e-mails as to size, black matt finish, and no lines showing on the top of the boxes
Confirmed.
Thank you & best regards;
 
Archarintorn

 

 

Copy of the final invoice sent by Wongpital Export.  Balance paid via paypal.

Note: customer's confidential information redacted.

WONGPITAK EXPORT CO., LTD.
                                       28/4 M.4 TONPAO, SANKAMPHAENG, CHIANGMAI,50130, THAILAND. TEL/FAX : 6653-386273, 338491
e-mail: sales@wongpitak.com        http://www.wongpitak.com              
INVOICE           NO.  
DATE: 20 Jan 12 TIME: 10:41 AM CUS'ID : 812  PAGE : 1
CUS' NAME:   DELIVERY DATE:  
ADDRESS:   TERMS: PAYPAL
CODE DESCRIPTION     QTY. UNIT PRICE $ AMOUNT
11925 Box, square, MDF BK 500 4.30 2,150.00
  FOB HANDLING CHARGE 1 250.00 250.00
  FUMIGATION 1 40.00 40.00
  AMS CHARGE 1 30.00 30.00
  AIR FREIGHT TO  Albuquerque, NM (ABQ) 1 1,048.00 1,048.00
  PAYPAL FEE 1 175.90 175.90
               
REMARK:           TOTAL          $ 3,693.90
E. & O.E.  /GOODS CANNOT CHANGE AFTER PURCHASED.         DEDUCT DEPOSIT $ 969.26
          OUTSTANDING BALANCE $ 2,724.64

 

 

 

Wongpitak Return Policy, my emphasis added.

RETURN OF GOODS
If you return a consignment to us in new condition within 30 days, we offer a full refund, but you must pay for all shipping and other expenses.

We take great care at our factory to minimise the chance of damaged or defective goods, but as with all natural wood, occasional defects may appear. If you find a problem please let us know, and we will credit you for the unacceptable items in your next order.

 

Note: Wongpitak Export offered to modify their return policy in my case and return all monies for prodution and shipping

if I returned the 500 boxes at my expense within 30 days.  I do not have established shipping relationships with shippers into Thailand; my best cost estimate for return shipment was well in excess of the amount Wongpitak charged me for shipping.   Also, since I did not believe Wongpitak Export was truthful in their e-mails, I didn't want to gamble several thousand dollars more on their word that they would return the total amount.  Once the goods were in their hands, I no longer had proof of the quality of their work. 

 

I filed a paypal dispute, but since I refused to return the goods and the goods were "custom made", I did not qualify for a Paypal resolution in my favor.

 

Wongpitak Export threatned to prosecute me if I left this web site up.  In the United States there are "anti-slapp" laws that protect freedom of speech. Lialble only covers information or statements that are not truthful.  All the documentation on this page is truthful, most of the information comes from Wongpitak Export.   There are also organizations that will assist in the defense of free speech on the internet.